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Austrac Improving User Experience

Friday 20 August 2021

The Australian Transaction Reports and Analysis Centre (AUSTRAC) systems transformation program has identified four key pain points based on feed back on recent survey:

  • The design of the suspicious matter reporting (SMR) report and process (priority issue of 44% of REs)
  • User Experience (UX) and User Interface (UI) navigation (priority issue of 32% of REs)
  • Guidance and support (priority issue of 28% of REs)
  • The need for greater automation and introduction of an application programming interface (API) (priority issue of 24% of REs)
The regulator said that will continue to collect feedback in order improve reporting entities user experience in the future.