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Austrac Improving User Experience
The Australian Transaction Reports and Analysis Centre (AUSTRAC) systems transformation program has identified four key pain points based on feed back on recent survey:
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The design of the suspicious matter reporting (SMR) report and process (priority issue of 44% of REs)
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User Experience (UX) and User Interface (UI) navigation (priority issue of 32% of REs)
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Guidance and support (priority issue of 28% of REs)
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The need for greater automation and introduction of an application programming interface (API) (priority issue of 24% of REs)
The regulator said that will continue to collect feedback in order improve reporting entities user experience in the future.
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