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Misleading representations around NBN

Friday 25 May 2018

The Australian Competition and Consumer Commission (ACCC) announced earlier this week that Optus will have to pay $1.5 million for misleading representation about the National Broadband Network (NBN).

Between 2015 and 2017, the telecommunications company told 14,000 customers that if they did not move over to the NBN with Optus, they would be disconnected.
As a result of this conduct, the Optus gained $750,000.

The competition regulator announced that, to date, Optus has paid $833,000 in compensation.

“It is illegal for businesses to mislead their customers and create a false impression through their communications. Today’s penalty serves as a warning to all businesses that such behaviour will be met with ACCC action,” said ACCC Chairman Rod Sims.